Over Whisperpower
WhisperPower is an international technology company that develops innovative energy solutions for the maritime sector, mobile applications, and industrial projects. With operations in over 50 countries, we serve our professional clients through a global network of approximately 500 dealers and 30 importers.
Thanks to our strong position in the B2B market, we are in a phase of further professionalization and growth.
Our ambition
To support this growth, we are continuously working on optimizing and modernizing our commercial and service processes. For example, we are implementing tools such as Jira, Slack, and a CRM system, and we are building a future-proof, structured dealer and service organization.
That's why we are looking for a Sales & Customer Support Manager The structure improves processes and elevates the team.
The roll
As Sales & Customer Support Manager, you are responsible for everything related to Customer Support and Sales Support within WhisperPower. You ensure that our customers receive professional and consistent service. At the same time, you ensure that commercial processes from the field sales team run smoothly – from quotation to order.
You own the CRM, the service process, and the dealer experience, and play a key role in professionalizing our commercial operations. You manage a team of 4 employees in total and work closely with the sales team.
What are you going to do?
Team & management
- Manage, coach, and develop the Sales & Support team
- Bringing structure to the division of labor and priorities
- Build a strong and scalable team
Sales support & commercial processes
- Coordinating the quote and order process
- Ensure timely and correct follow-up of deals
- Improving commercial workflows and documentation
- Supporting the field service
Customer support and service
- Designing and improving the service process
- Implement and optimize ticketing (e.g., via Jira)
- Setting up and improving a help center / knowledge base
- Monitoring service quality and response times
CRM & process optimization
- Ownership of the CRM system and data quality
- Gaining insight into pipeline and performance
- Improving collaboration between sales, service, and operations
- Initiating and implementing process improvements
Results you're aiming for
You are successful in this role if:
- Customer satisfaction (CSAT / NPS) structurally improves
- Reduce response and resolution times for service requests.
- Makes the service process scalable and structured
- Ensures that the CRM is actively and correctly used
- The follow-up of quotes and orders improves
- Repeat orders and dealer satisfaction increase
What are you bringing?
- Minimum of 5 years of experience in a similar role (e.g., sales support, customer support, or operations)
- HBO working and thinking level
- Experience with modern tooling such as CRM systems, Jira, and Slack
- Demonstrable experience in improving processes and workflows
This is the type of person we are looking for
- Structure in a dynamic environment
- Hands-on and takes the initiative.
- Strong in process and analysis
- Strong communication skills (Dutch and English)
- Seamlessly switches between sales, service, and technical roles.
- Ownership and responsibility taken
- Energy from improving how things work
What do we offer?
- A key role in the further professionalization of WhisperPower
- Plenty of scope to shape processes and systems yourself
- A market-rate salary with a pension plan
- Direct impact on customer satisfaction and commercial growth
- A compact team where you can make a big impact
Interested?
Do you want to build a scalable commercial organization and play a key role in our growth? Then contact our Growth Manager via: bvandenberg@whisperpower.com